FAQ

Decals

What are premium wall decal made of?
We understand the importance of working with high quality, premium products. Therefore, unlike some of the cheaper decals offered on the market, our premium wall decals are made with a high quality premium cast Avery vinyl.
What are temporary decals made of?
Temporary decals are made from a high quality removable wall art vinyl with a six month removability and are suited to any smooth surface making them ideal for any festive occasion.
How is my decal made?
All the decals are made using a vinyl plotter or cutter. The design or logo is cut into a sheet of coloured vinyl using a swivel knife that moves back and forth on plotted lines translated by the machine into the design shape. We then weed the vinyl and add a layer of application tape that becomes useful in applying your decal to your wall.
Will your decals adhere to all paints & surfaces?
Our decals can be applied to just about any clean, smooth, and weather-resistant surface that is free of dust, grease, or other contaminants.

Our wall decals install easily on the most common types of home interior paints, such as latex- and oil-based.

We do not recommend and will not guarantee installation of our vinyl on rough or textured surfaces such as brick, render, concrete or concrete block, suede paints, magnetic paints, sand paints and teflon based paints. Our decals are designed to stick to any non-porous paint (they stick best to semi-gloss but they also stick to matte and high-gloss paint). They stick best to smooth surfaces and do no stick well to textured surfaces.

If you have any concerns, we recommend contacting us before placing your order to request a sample and test an inconspicuous area of the surface to see whether a decal will work with your paint.
Can I apply a wall decal to a newly painted wall?
We recommend that freshly painted walls should be allowed to cure for at least 4-6 weeks before applying your decals.
Will the wall decals damage my wall?
When walls have been prepared as recommended and properly maintained after application of the wall decal, most people have no wall damage when wall decals are removed. Please be aware that, as with any decorative medium, there is potential for wall damage the longer the decal is left on the wall. It is recommended that vinyl is removed after 6 months to avoid permanent adhesion.
Can decals be used outdoors?
Our decals can be used outdoors. We recommend ensuring the surface is clean and dry and free of dirt and debris.

Our vinyl applications are well suited to vehicles; exterior windows and doors of homes; exterior home decorations, such as treated boards or metal objects like mailboxes and exterior signs.

When applied to exterior surfaces, you should expect a shortened product life due to exposure to weather and other elements.
Can I clean the decal after it’s has been applied?
We recommend that you use a soft cloth or sponge dampened with cool water to clean your wall decal.

Avoid using cleaners that contain alcohol, abrasives, citrus additives, or ammonias. When a wall decal is applied on a window or mirror, take special care to avoid glass cleaners that contain alcohol, ammonia, or citrus additives.
How long will the wall decal last after it has been applied to a surface?
Our decals are not intended for permanent application. However, they can last for months or years depending on the surface and environment.

Wall decals applied indoors can last significantly longer than wall decals applied outdoors where they are exposed to weather and the elements.
How do I remove a wall decal?
When you are ready to remove a wall decal, slightly warm the vinyl with a hair dryer on the lowest heat setting.

Hold the hair dryer approximately 10-15cm away from the wall decal, taking care not to overheat your paint. Gently lift a corner of each letter or design with a fingernail and pull down slowly.
Will the decal leave residue on the surface after removal? If so, how do I remove it?
Generally, our decals will not leave sticky residue behind after removal. However, there are instances where this can occur due to environmental influences including the length of time the decal has been displayed on a surface and if the decal has been placed on a surface in a sun prone area.

If residue remains on the wall upon removal of the decal, try using isopropyl alcohol or a citronella spray to remove it. Always follow the manufacturer's recommendations to avoid damage to your surface.

Other Uses

What should I consider before installing a decal on a vehicle?
Exposure to the elements together with road debris can increase the chances of damage to a decal applied on the exterior of a vehicle.

Furthermore, in some instances where an area of a vehicle (such as bonnet) has been exposed to pro longed sun, the decal can fade or shrink. Decals may also leave an imprint in the paint work (due to sun fade) once the decal has been removed.
Can decals on a car go through a car wash?
An automatic car wash should not ruin a decal. We do however recommend hand washing your vehicle to decrease the chance of damage.

If a car is being washed with a hand-held pressure washer, extra care should be used to avoid directing the washer stream on the decal at close range or for an extended period of time.
Will humidity damage a decal?
Once applied, wall decals can withstand the heat and humidity generated in a bathroom or laundry environment. However, please be aware that prolonged exposure to heat and humidity will weaken the adhesive over time.

Other Factors

Are the colours on the website exact colour matches to the product I’ll receive?
We make every effort to accurately represent product colours. However, due to the nature of printed materials and computer monitors, the actual colour of products may vary slightly.

Troubleshooting

If my walls are textured, what other options do I have for displaying my decal?
If you have heavily-textured walls, you can choose from many options to display your wall decal. For example, you can install a wall decal on a flat, smooth surface that you can hang on your wall such as a board, glass, or a mirror. You can also display wall decals on tiles, metal, and blocks, among other surfaces.
I can't get my wall decal to transfer to my surface, what do you suggest?
Make sure the surface and wall decal is at room temperature. If a surface is too cold, gradually heat it to room temperature with a blow dryer on the low setting. Use carefully to avoid overheating the wall decal (this will warp or disfigure the wall decal) and/or wall to avoid damage.

In extreme weather conditions vinyl might not apply as well on exterior walls or in places like a garage or tool shed. It's best to apply our decals in temperatures between 15–27 degrees Celsius. If the surface is too cold, vinyl will not stick well, and the cold temperature could cause vinyl to tear. Usually in a home this is not an issue. But, if your wall feels cold when you touch it, you may want to warm up the room first. e.g. When applying a decal on your back door, the outside temperature is 15°C or below, use a hair dryer to warm the exterior surface of the door to room temperature before you apply the decal. Then, once the decal has been applied, holding the hair dryer 10–15cm away from the decal continue to warm the surface for a minute or two to allow the adhesive time to bond to the surface.

Tip: Depending on the temperature outside, sometimes the finished surface on the inside of an exterior wall can be colder than room temperature. Avoid applying wall decals when the climate is very humid, this will make it very difficult to release from the application tape.

Make sure there is no residue on a wall surface such as grease, smoke, dust, or soot. Even cigarette smoke can cause a build-up on surfaces.

If you have cleaned your wall, make sure there is no leftover residue and that the wall is completely dry. A wall surface can often feel dry to the touch but moisture has been absorbed into the wall material beneath. This moisture is released onto the surface as the wall continues to dry, breaking the adhesive bond and pushing the wall decal off the surface.

Payment Information

What payment methods are accepted?
Payments can be made through PayPal 100% secure payment system. Please note, we also accept credit card payments through PayPal.

Customers who would prefer bank deposit can email us directly to place their order at sales@happihome.com.au and we will email you an invoice for payment.

Shipping Information

How will be items be shipped?
All items will be sent via Australia Post. All wall decals are sent in a postage tube to ensure their safe arrival to you and avoid damage in transit. All other items will be sent using Australia Post Parcel Post service.

Please refer to our Shipping and Payments policy for further details.

Feedback

I like to leave some feedback or upload a picture of my decal. How can I do this?
We love to see photos of our decal designs in our clients' homes & workplace, so please feel free to share a photo via email sales@happihome.com.au, our Contact Us page or via  Facebook or  Instagram.